How we helped the UK’s largest digital bank.
We helped the UK’s largest digital bank when they were onboarding over 100 new hires a month. Find out more.
The challenge.
Monzo were growing fast. In fact, they were onboarding 100 new hires a month, which was a lot more than their HR and IT teams could handle.
Monzo is the UK’s largest digital bank, set up to be completely self-reliant and to operate without branches. Since 2015 they have seen incredible growth, with more than 7.5 million current users and tens of thousands of new accounts opened every week. 1 in every 100 Faster Payments are now processed through Monzo, and this expansion had required them to update and expand their IT operations far beyond what they had originally anticipated- including the requirements for supplying the correct technology to their staff.
It quickly became apparent that this rapid growth produced a need to find a trusted IT partner, rather than buying from a multitude of larger vendors. They also needed a streamlined method of procurement.
Our solution.
By sharing our custom API with Monzo and fully automating their onboarding process, we allowed them to get IT equipment to their new employees on day one, fully configured and ready to use out of the box.
Our API allows new employees at Monzo to request hardware via a custom branded portal, from a set range of products in Monzo’s inventory. When an employee moves on, we collect Monzo’s assets directly from the leaver, refreshing them and placing them back into the inventory, ready for the next new starter.
This has helped achieve a real level of traceability for Monzo, making it simpler to manage assets. Each asset has a serial number tied to an individual, rather than being dispersed across a wider network that would have led to harder management.
The outcome.
Our solution has drastically improved Monzo’s onboarding and offboarding process.
Hardware from their inventory can be selected in their custom branded app and delivered directly to new starters, ready to go from their first day. This has removed the burden of onboarding and offboarding from their HR and IT teams, as well as saving them money on purchasing new hardware, and promoting sustainable practices within their business.
Whenever Monzo requires something, we offer a response within minutes. Our technical resources, ordering processes, lead account manager, and backend system assistance are all readily available to them.
Chris Hyder, Technical Operations Specialist at Monzo said:
D2D has become pivotal in supporting our IT growth, offering facilities, services and a level of support unparalleled and unrivalled in the industry. From deep API integration to bespoke services that are helping us achieve our rapid growth, D2D has always been on hand to support us in any way they can.
Mark Tomlinson, our Sales Director, added:
Over the past year we have developed a great working relationship with the team from Monzo. It's been wonderful to have been involved in something so innovative and exciting, and to be a part of their continued growth.
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