Streamline Your Remote Onboarding With An Employee Self-Service Portal
Onboarding remote employees isn’t easy. There’s a lot to consider, from ensuring a warm welcome to admin-related tasks like organising email access and scheduling introductory meetings. It’s also incredibly important to get right, with good onboarding having the potential to boost staff retention by 82% and productivity by 70%.
Luckily, one area can be streamlined to save you time and admin: organising remote devices. With the help of a self-service portal, your new talent can select the equipment best suited to their job role and preferences, and have it shipped directly to their home office.
How does it work?
With the help of a trusted IT service like Direct 2 Desk, you can have the right devices sent directly to your new hires from their first day, ready to go out of the box.
Prior to their first day, your employee will be sent an email to access your custom self-service portal. On the portal, they’ll be able to select which devices and peripherals they need from a pre-defined list, built by your Operations team. This ensures they equipment they receive is suited to their job role and personal preferences.
We ship all equipment with tracked next-day delivery, communicating with your employee via regular text updates, so they’ll be ready to go from day one.
All devices will be fully set up and ready to use out of the box. We understand first days can be overwhelming, so if you or your employee need any help during set up, we offer full remote tech support on their first day, helping them get started ASAP.
Continued support
During an employee’s time with you, they can use the portal to request new devices and peripherals, if their requirements change or they need any upgrades. We know that accidents can happen too, so we’ll conduct any necessary repairs free of charge and ensure your employee has a working device within 24 hours.
Streamlined offboarding
Offboarding can be just as time-consuming as onboarding for both you and your employees, between conducting exit interviews and saying goodbyes. That’s why the portal can also be used to schedule collections when someone leaves your business.
Employees can arrange a collection date which works for them, on which equipment will be retrieved directly and returned to our Logistics Centre. We’ll wipe and refurbish devices, ready to be redeployed to your next new starter, or sustainably and securely recycle them at end of life.
Beneficial for all teams
Using a self-service portal is convenient not only for your new hires, who can receive the equipment they need at the touch of a button, but also for you and your co-workers. With your remote devices being handled externally, you’ll have more time to deliver an excellent onboarding experience. IT teams will be able to focus on tasks which matter without the burden of device setup, and Operations teams can stay in the loop, with the ability to download detailed information on each order.
Find out more about how Direct 2 Desk could streamline your remote working processes here, or get in touch with a friendly member of our team!